Enterprise Customer Success Manager – Payments Growth

justt; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading chargeback automation company in New York is seeking an experienced Enterprise Customer Success Manager. This role involves managing top-tier customers, analyzing account performance, and driving retention strategies. The ideal candidate has over 5 years of experience in customer success management and a strong analytical mindset. This full-time position offers a dynamic work environment and opportunities for growth.

Qualifications

• 5+ years of experience as a Customer Success Manager managing enterprise accounts.
• Proven track record in project management and cross-functional collaboration.
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions.

Responsibilities

• Manage a portfolio of top-tier enterprise customers across various dimensions.
• Analyze portfolio performance to generate actionable payment insights.
• Identify expansion opportunities to achieve growth targets.

Skills

Customer Success Management

Project Management

Analytical Skills

Relationship Building

Fast-Paced Adaptability

Job description

A leading chargeback automation company in New York is seeking an experienced Enterprise Customer Success Manager. This role involves managing top-tier customers, analyzing account performance, and driving retention strategies. The ideal candidate has over 5 years of experience in customer success management and a strong analytical mindset. This full-time position offers a dynamic work environment and opportunities for growth.