Senior Customer Success Manager — Flexible Global Payments

Bvnk Ltd; New York, San Francisco (NY, CA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Global offices

Growth culture

Flexible holiday

Travel opportunities

Open and creative environment

Job summary

BVNK, the stablecoin-powered payments infrastructure now part of Mastercard, is building a world-class Customer Success team. This role focuses on nurturing relationships with banking, crypto and FX clients, guiding onboarding, adoption and growth while reducing churn across a diverse client portfolio.

As a Customer Success Manager, you will collaborate with Account Managers and Sales, identify upsell opportunities, and voice customer needs to product and marketing.

Qualifications

• Proven experience in a customer-facing role.
• Experience supporting Banking, Crypto and/ or Payments customers.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Analytical mindset with the ability to derive insights from data.
• Familiarity with CRM software and tools.
• Knowledge of Payments is a plus.

Responsibilities

• Expertly manage a portfolio of banking, crypto, payments or FX accounts, developing relationships, managing stakeholders and identifying advocates
• Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales
• Identify/track adoption and growth opportunities within existing clients
• Organize monthly/quarterly reviews with customers to minimize friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
• Work with our marketing department to ensure client communication is timely and targeted
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities

Skills

Customer-facing

Excellent communication

Analytical mindset

CRM familiarity

Problem solving

Job description

BVNK, the stablecoin-powered payments infrastructure now part of Mastercard, is building a world-class Customer Success team. This role focuses on nurturing relationships with banking, crypto and FX clients, guiding onboarding, adoption and growth while reducing churn across a diverse client portfolio.

As a Customer Success Manager, you will collaborate with Account Managers and Sales, identify upsell opportunities, and voice customer needs to product and marketing.