Strategic Customer Success Manager, Key Accounts

Stripe; New York (NY); On-site; USD 220,000 - 331,000; Full time

Benefits offered by this job

Equity

Bonus or commissions

401(k)

Medical, dental, and vision

Wellness stipends

Job summary

Stripe is seeking a motivated Customer Success Manager to lead one of our largest enterprise accounts. You’ll deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The ideal candidate is analytical and meticulous, thrives on cross‑functional collaboration with sales, technical account managers, and operations, and excels at translating data into action for product and payments strategy.

Qualifications

• 10+ years in a client-facing Enterprise relationship role with large, global firms
• 3+ years in payments/fintech
• Strong business sense and understanding of key drivers for customers' businesses
• Experience leading technical conversations and influencing action
• Strong presentation skills for multi-stakeholder settings

Responsibilities

• Partner with account executives and TAC to support post-sale engagement, focusing on optimization, retention, and growth of Stripe’s enterprise customers
• Manage a book of customers to drive account health, including performance, adoption, usage velocity, renewals and growth
• Serve as a trusted payments and product advisor, delivering performance insights and industry trends
• Conduct business reviews to align priorities, review payments metrics, and share Stripe roadmap for value optimization
• Advocate for customers across Product, Engineering, Support, Marketing, and Sales with feedback and improvement ideas
• Support expansion opportunities with the account team to ensure customer success

Skills

Enterprise relationships

Payments/fintech

Executive presence

Technical conversations

Stakeholder management

Job description

Stripe is seeking a motivated Customer Success Manager to lead one of our largest enterprise accounts. You’ll deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business.

The ideal candidate is analytical and meticulous, thrives on cross‑functional collaboration with sales, technical account managers, and operations, and excels at translating data into action for product and payments strategy.