Platform Customer Success Manager - FinTech & Payments

WinsAbove; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Stripe is seeking a motivated Customer Success Manager to manage a book of Platform customers, delivering proactive workshops, business reviews, and payments insights to help users grow. The role collaborates with sales, technical account managers, and operations to drive value and renewals.

The ideal candidate is analytical, meticulous, and comfortable leading technical conversations with large global organizations about product, payments, and adoption strategies.

Qualifications

• 10+ years in a client-facing role in enterprise relationship management.
• Experience with SaaS platforms and large, global organizations.
• 3+ years with consumption-based SaaS products (not license/seat).
• Strong business sense and ability to understand user-driven value.
• Proven track record leading technical conversations and actions.

Responsibilities

• Partner with account executives and technical account managers to support post-sale engagements focused on retention and growth.
• Manage a book of customers to drive health, adoption, renewals, and referrals.
• Serve as a trusted payments and product advisor delivering insights.
• Conduct business reviews, share product roadmap, and guide value optimization.
• Advocate customer needs to Product, Engineering, Support, Marketing, and Sales.

Skills

Enterprise relationships

SaaS platform experience

Consumption-based SaaS

Strong analytical skills

Technical product conversations

Job description

Stripe is seeking a motivated Customer Success Manager to manage a book of Platform customers, delivering proactive workshops, business reviews, and payments insights to help users grow. The role collaborates with sales, technical account managers, and operations to drive value and renewals.

The ideal candidate is analytical, meticulous, and comfortable leading technical conversations with large global organizations about product, payments, and adoption strategies.