Strategic Customer Success Manager, Fintech & Payments

WinsAbove; Washington (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Stripe is seeking a Customer Success Manager to own the post-sales lifecycle for high-growth customers in the US. You will partner with account teams and executives to maximize value from Stripe’s Revenue and Finance Automation product suite, driving retention and expansion.

You will become a trusted advisor, understanding each customer’s business and needs, guiding effective usage, and advocating for customers while collaborating with product, engineering, and support teams to deliver

Qualifications

• 6+ years in a client-facing role, managing relationships with large, global organizations.
• Payments and/or fintech experience required.
• Experience with consumption-based SaaS products.
• Executive presence for in-person meetings with multiple stakeholders.
• Background as a consultant, pre-sales, technical account management, or equivalent.

Responsibilities

• Lead the RFA post-sale engagement, retention, and growth with Account teams.
• Support expansion of your accounts—identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team.
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT with the Account Executive and team.
• Evangelize Stripe customer success stories and customer success systems and processes.
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted advisor status.
• Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on Stripe products and industry.
• Aligned with the account team perform business reviews to align on business priorities, payments performance, optimization opportunities, Stripe product roadmap, review services satisfaction, surface issues, provide guidance on how to optimize the value from Stripe.
• Advocate for the customer to internal stakeholders; share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales.
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth.

Skills

Client-facing

Executive presence

SaaS

Payments

Fintech

Account management

Relationship building

Job description

Stripe is seeking a Customer Success Manager to own the post-sales lifecycle for high-growth customers in the US. You will partner with account teams and executives to maximize value from Stripe’s Revenue and Finance Automation product suite, driving retention and expansion.

You will become a trusted advisor, understanding each customer’s business and needs, guiding effective usage, and advocating for customers while collaborating with product, engineering, and support teams to deliver