Senior Customer Success Manager, Life Science & MedTech

Verily; Boston (MA); On-site; USD 110,000 - 165,000; Full time

Job summary

A health-focused tech company is seeking a Customer Success Manager to enhance client relationships within the Life Science & MedTech sector. You will engage with key stakeholders to enable quality solution delivery, drive product adoption, and achieve set outcomes. Ideal candidates have over 10 years in customer success, with a proven track record in managing strategic partnerships. This full-time position offers a competitive salary range from $110,000 to $165,000, plus bonuses and benefits, based in Boston, MA.

Qualifications

• 10+ years of experience as a Customer Success Manager or similar role.
• 5+ years managing high-value, strategic partnership accounts.
• Strong organizational skills with attention to detail.

Responsibilities

• Build trusted relationships with client executives.
• Manage day-to-day client interactions and meetings.
• Identify new revenue opportunities and secure renewals.

Skills

Customer-centric approach

Interpersonal skills

Data-driven mindset

Relationship management

Job description

A health-focused tech company is seeking a Customer Success Manager to enhance client relationships within the Life Science & MedTech sector. You will engage with key stakeholders to enable quality solution delivery, drive product adoption, and achieve set outcomes. Ideal candidates have over 10 years in customer success, with a proven track record in managing strategic partnerships. This full-time position offers a competitive salary range from $110,000 to $165,000, plus bonuses and benefits, based in Boston, MA.