Senior Customer Success Manager - Life Sciences & MedTech

Verily; United States; On-site; USD 110,000 - 165,000; Full time

Job summary

Verily is seeking a Customer Success Manager for key accounts in Life Science & MedTech. You will develop and maintain foundational relationships with senior client stakeholders to enable quality solution delivery and strong customer health.

You will drive product adoption, prepare for weekly meetings, and create detailed success plans that map use cases to customer objectives and organizational structure.

Qualifications

• 10+ years of experience managing a book of existing clients as a CSM or similar role.
• 5+ years of experience managing high-value, complex, strategic partnership accounts.
• Highly customer-centric with excellent communication across internal and external levels.
• Data-driven, organized, and detail-oriented with strong presentation skills.
• Accountability, urgency, and ability to work independently or collaboratively.

Responsibilities

• Build trusted relationships with client executives and stakeholders to drive outcomes and value.
• Serve as the primary contact for day-to-day client interactions and meetings.
• Create success plans aligning use cases with customer objectives and org structure.
• Secure renewals and identify new revenue opportunities to hit targets.
• Escalate client issues, mitigate risk, and track key CS metrics like NRR & CSAT.

Skills

Client management

Strategic partnerships

Customer-centric

Data-driven

Communication

Ownership & accountability

Job description

Verily is seeking a Customer Success Manager for key accounts in Life Science & MedTech. You will develop and maintain foundational relationships with senior client stakeholders to enable quality solution delivery and strong customer health.

You will drive product adoption, prepare for weekly meetings, and create detailed success plans that map use cases to customer objectives and organizational structure.