Senior Customer Success Manager: Growth & Adoption (Hybrid)

1091 Amadeus North America, Inc.; Ohio; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid working model

Competitive remuneration

Annual bonus

Health insurance

Job summary

1091 Amadeus North America, Inc. is seeking a Manager, Customer Success Management to lead post-sales engagement with mid to large travel seller accounts in NORAM. You will drive adoption, value realization, and successful renewals and expansions of Amadeus solutions.

The role requires strong communication, strategic planning, and cross-functional collaboration to ensure customers achieve business outcomes and maximize return on investment.

Qualifications

• Minimum 7 years of successful customer-facing experience engaging with stakeholders at all levels.
• Bachelor’s degree in business, Engineering, Technology, or equivalent work experience.
• Ability to develop internal networks and cross-functional collaboration.
• Ability to extract and present solution values to customers.

Responsibilities

• Drive upfront customer alignment and goal-setting.
• Coordinate handover meetings to understand Account Plan and customer context.
• Orchestrate roles to engage customers in goal-setting and design, including KPIs and tracking methods.
• Co-create success plans with buyers/decision makers and codify value-driving outcomes.
• Lead final go-live meetings with administrators and decision makers post-implementation.

Skills

Customer-facing experience

Excellent communication

Curious about Amadeus solutions

Extract and present solution value

Internal network development

Project management

Education

Bachelor’s degree in business, engineering, technology, or equivalent

Tools

Excel

PowerPoint

Job description

1091 Amadeus North America, Inc. is seeking a Manager, Customer Success Management to lead post-sales engagement with mid to large travel seller accounts in NORAM. You will drive adoption, value realization, and successful renewals and expansions of Amadeus solutions.

The role requires strong communication, strategic planning, and cross-functional collaboration to ensure customers achieve business outcomes and maximize return on investment.