Remote Customer Success Manager — Travel Tech Growth

Amadeus

Miami (FL)

Remote

USD 120,000 - 150,000

Full time

6 days ago

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Benefits offered by this job

Hybrid working model

Annual bonus

Health insurance

Paid time off

Job summary

Amadeus is seeking a Manager of Customer Success Management in Miami, FL, to drive customer alignment, adoption, and value realization. You will lead post-sales efforts, coordinate with account teams for renewals and expansions, and monitor health metrics to ensure customers realize maximum ROI from Amadeus solutions.

The role requires strong communication, strategic thinking, and 7+ years in customer-facing roles, with a hybrid remote model in a global travel tech environment.

Qualifications

Bachelor's degree in business, engineering, technology or equivalent work experience.
7+ years of successful customer-facing experience engaging with stakeholders at all levels.
Ability to extract and present solution values to customers.
Experience with Amadeus solutions is a plus.

Responsibilities

Drive upfront customer alignment and goal-setting with key stakeholders.
Lead post-sales activities to promote renewals and account expansion.
Coordinate with pre-sales and account management for upsell opportunities.
Monitor customer health metrics and drive adoption through value-driven plans.

Skills

Customer Success Mgmt

Stakeholder engagement

Problem solving

Excel

PowerPoint

Communication

Education

Bachelor's degree in business

Engineering/Tech background

Tools

CRM systems

Excel

PowerPoint

Job description

The role requires strong communication, strategic thinking, and 7+ years in customer-facing roles, with a hybrid remote model in a global travel tech environment.

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