Hospitality CSM: Drive Adoption, Revenue & Renewals

Amadeus; Chicago (IL); Hybride; USD 90 000 - 120 000; Plein temps

Résumé du poste

Amadeus is seeking a Customer Success Manager to manage small and medium customer relationships, promote adoption of Amadeus Hospitality solutions, and drive renewals and expansions.

You will partner with multiple internal teams to deliver value, gather usage data, and develop strategies that maximize customer outcomes in a hybrid work environment.

The ideal candidate has a background in hospitality, strong communication skills, and proficiency with MS Office and Salesforce.

Qualifications

• Bachelor’s degree in a related business field or equivalent work experience.
• 3+ years in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or SaaS for hotels.
• Portfolio management experience with multiple customers; ability to drive renewals and expansion.

Responsabilités

• Serve as the primary point-of-contact for customers.
• Understand client needs, develop strategies, and collaborate with Amadeus teams to execute campaigns.
• Increase renewals and revenue by demonstrating value and building relationships.
• Understand Amadeus products and hospitality industry to maximize client value.
• Ensure customers gain full benefit from Amadeus products and identify opportunities for additional products.
• Provide proactive information on optimizing product usage.
• Gather and share customer usage data for product development.
• Collaborate with Sales, Product, and other departments to action renewals and new revenue opportunities.

Connaissances

Customer Success

Account management

Sales experience

Analytical skills

Formation

Bachelor’s degree in business or related field

Outils

PowerPoint

Excel

Word

Outlook

Salesforce

Description du poste

Amadeus is seeking a Customer Success Manager to manage small and medium customer relationships, promote adoption of Amadeus Hospitality solutions, and drive renewals and expansions.

You will partner with multiple internal teams to deliver value, gather usage data, and develop strategies that maximize customer outcomes in a hybrid work environment.

The ideal candidate has a background in hospitality, strong communication skills, and proficiency with MS Office and Salesforce.