Senior Manager, Customer Success Engineering (Fully Remote)

Veeam; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Retirement savings

Life insurance

Accident coverage

30 vacation days per year

VeeaMe Days

Employee Assistance Program (EAP)

Paid volunteer time

Job summary

Veeam is seeking a Senior Manager to lead a team of Customer Success Engineers, driving outcomes for the Veeam Data Platform. You will balance strategic planning with hands-on leadership to ensure customers realize value and reduce renewal risk.

You will coach the team to deliver high-quality outcomes, set standards for success plans and health checks, and serve as a senior advisor to strategic enterprise customers. This role requires people leadership and deep technical expertise.

Qualifications

• Eight or more years of customer-facing technical experience in enterprise IT, SaaS, or data protection.
• Three or more years of people leadership experience managing technical professionals.
• Strong technical acumen across virtualization, storage, cloud platforms, and disaster recovery.

Responsibilities

• Lead, coach, and develop the team to deliver consistent, high-quality customer outcomes.
• Establish standards for success plans, adoption roadmaps, health checks, quarterly reviews, and resilience reporting.
• Act as a senior advisor and escalation point for strategic enterprise customers.

Skills

Customer-facing experience

People leadership

Technical acumen

Job description

• The Senior Manager leads a team of Customer Success Engineers responsible for driving customer outcomes across Veeam Data Platform.
• This role balances strategic planning with hands-on execution leadership to ensure customers realize value and reduce renewal risk.

What you’ll do:

• Lead, coach, and develop the team to deliver consistent, high-quality customer outcomes.
• Establish standards for success plans, adoption roadmaps, health checks, quarterly reviews, and resilience reporting.
• Act as a senior advisor and escalation point for strategic enterprise customers.

What you’ll bring:

• Eight or more years of customer-facing technical experience in enterprise IT, SaaS, or data protection.
• Three or more years of people leadership experience managing technical professionals.
• Strong technical acumen across virtualization, storage, cloud platforms, and disaster recovery.

What you’ll get:

• Comprehensive financial security including retirement savings, life insurance, and accident coverage.
• Generous time off with 30 vacation days per year plus VeeaMe Days for rest and wellbeing.
• Wellbeing support through Employee Assistance Program and paid volunteer time via Veeam Cares.

Veeam

Veeam is the Data and AI Trust Company, specializing in data resilience and data security posture management. Headquartered in Seattle with offices in 30+ countries, Veeam protects over 550,000 customers worldwide and fosters a culture of growth, learning, and impact.