Scaled Customer Success Manager (Fully Remote)

Jobgether; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Jobgether is seeking a Customer Success professional to develop personalized, data-driven engagement strategies to drive product adoption and reduce churn across a high-volume customer portfolio.

You will leverage tools like Gainsight to build success plays, email templates, and digital resources that streamline interactions, and collaborate with cross-functional teams to refine the digital customer journey and demonstrate measurable value.

Responsibilities

• Develop and execute personalized, data-driven engagement strategies to drive product adoption and reduce churn across a high-volume customer portfolio.
• Leverage customer success tools like Gainsight to build success plays, email templates, and digital resources that streamline customer interactions.
• Collaborate with cross-functional teams to refine the digital customer success journey and deliver measurable value to customers.

Job description

• Develop and execute personalized, data-driven engagement strategies to drive product adoption and reduce churn across a high-volume customer portfolio.
• Leverage customer success tools like Gainsight to build success plays, email templates, and digital resources that streamline customer interactions.
• Collaborate with cross-functional teams to refine the digital customer success journey and deliver measurable value to customers.