Remote Customer Resilience Manager — Enterprise Success
Ladders
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Benefits offered by this job
Job summary
Ladders is seeking a Customer Resilience Manager - Customer Success for a remote role in the United States. You will own the customer success experience for a portfolio of global enterprise accounts, focusing on proactive issue prevention, escalation management, and long-term outcomes. Location: Remote - US based candidates only, no visa sponsorship available.
Compensation: $164,600 – $246,800 annually. You’ll partner with account stakeholders and internal teams to maintain visibility and trust
Qualifications
- Bachelor's degree in a computer-related discipline preferred.
- 8+ years of experience in customer success or technical account management in a technology company.
- Proven experience with escalation management at the global enterprise level.
- Strong customer orientation and proactive mindset.
- Excellent presentation and communication skills, tailored for various audiences.
Responsibilities
- Familiarize with account background and key stakeholders.
- Ensure timely responses to enhance customer satisfaction.
- Develop and drive success plans with customers.
- Monitor customer environments to prevent issues.
- Own the entire customer journey and touchpoints with the company.
Skills
Education
Job description
Ladders is seeking a Customer Resilience Manager - Customer Success for a remote role in the United States. You will own the customer success experience for a portfolio of global enterprise accounts, focusing on proactive issue prevention, escalation management, and long-term outcomes. Location: Remote - US based candidates only, no visa sponsorship available.
Compensation: $164,600 – $246,800 annually. You’ll partner with account stakeholders and internal teams to maintain visibility and trust
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