Customer Success Manager, Senior Manager

Ladders; United States; Remote; USD 150,000 - 227,000; Full time

Benefits offered by this job

Flexible policy

Work-life balance

Personal development

AI tools

Collaborative culture

Job summary

Ladders is seeking a Senior Customer Success Manager to lead senior-level customer success across complex accounts, ensuring onboarding and ongoing value realization in a fast-paced SaaS environment.

You will partner with business and technical stakeholders to align priorities, drive adoption of CRM features, and translate capabilities into measurable business outcomes. This is a remote US-based role with competitive compensation.

Qualifications

• 5-7+ years of experience in Customer Success or SaaS platforms.
• Strong consulting skills with a focus on driving business value.
• Excellent communication skills for diverse audiences.
• Proficiency in a major CRM platform with 3-4 years of deep expertise.
• Ability to translate technical concepts into business terms.

Responsibilities

• Serve as the primary point of accountability for customer success and deliverables.
• Coordinate and oversee the customer experience throughout the lifecycle.
• Align business and technical goals with customer priorities.
• Drive adoption of the company's CRM features across teams.
• Monitor usage metrics and conduct quarterly business reviews to enhance customer engagement.

Skills

Customer Success

Consulting

Communication

CRM proficiency

Business value translation

Tools

CRM platform

Job description

For our client, we are seeking a Customer Success Manager, Senior Manager to join the team of a leader in the Enterprise Technology space.

This role will own senior-level customer success execution across complex accounts, ensuring a seamless experience from onboarding through ongoing value realization. You will partner closely with business and technical stakeholders to align priorities, drive adoption, and strengthen long-term customer engagement. The position calls for a consultative leader who can translate technical capabilities into measurable business outcomes while coordinating deliverables in a fast-paced SaaS environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,100 – $227,000 annually

Responsibilities

• Serve as the primary point of accountability for customer success and deliverables
• Coordinate and oversee the customer experience throughout the lifecycle
• Align business and technical goals with customer priorities
• Drive adoption of the company's CRM features across teams
• Monitor usage metrics and conduct quarterly business reviews to enhance customer engagement

Qualifications

• 5-7+ years of experience in Customer Success or SaaS platforms
• Strong consulting skills with a focus on driving business value
• Excellent communication skills for diverse audiences
• Proficiency in a major CRM platform with 3-4 years of deep expertise
• Ability to translate technical concepts into business terms

Benefits

• Flexible office policy with a minimum of three in-office days per week
• Access to resources that support work-life balance
• Opportunities for personal development and mentorship
• Engagement with innovative AI tools to enhance productivity
• Collaborative work environment focused on customer success

Our client is an equal opportunity employer.