Senior Enterprise CSM — Growth & Retention (Remote)

Rocket Software; Jackson (MS); Remoto; USD 83.000 - 112.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited Vacation Time

Health and Wellness coverage

Life and disability coverage

401(k) and Roth matching

Student debt benefit

Tuition reimbursement

Leadership and skills training

Descrizione del lavoro

Rocket Software seeks a Senior Customer Success Manager for Enterprise Growth to lead strategic accounts. You will shepherd adoption, value realization, and long-term growth while serving as a trusted advisor to executives and cross-functional partners.

You will drive renewal and expansion opportunities, manage health metrics, and mentor peers to elevate success practices across the organization. Remote, USA-based opportunity with competitive compensation.

Competenze

• 6+ years in Customer Success, Account Management, or related role.
• Proven ability to manage enterprise accounts and conduct executive discussions.
• Experience with customer success platforms such as Gainsight.

Mansioni

• Manage a portfolio of strategic enterprise customers as primary advocate.
• Develop and execute success plans focused on adoption, value, retention and growth.
• Build relationships with executives, sponsors and key stakeholders.
• Lead regular reviews, success planning sessions and value-focused interactions.
• Identify risks and opportunities; drive escalations to resolution.
• Collaborate with Sales, Services, Support, Product, Engineering and Marketing.

Conoscenze

Customer Success

Executive communication

Relationship building

Strategic account management

Cross-functional collaboration

Strumenti

Gainsight

Descrizione del lavoro

Rocket Software seeks a Senior Customer Success Manager for Enterprise Growth to lead strategic accounts. You will shepherd adoption, value realization, and long-term growth while serving as a trusted advisor to executives and cross-functional partners.

You will drive renewal and expansion opportunities, manage health metrics, and mentor peers to elevate success practices across the organization. Remote, USA-based opportunity with competitive compensation.