Sr. Customer Success Manager

Cato Networks; Denver, Los Angeles, San Francisco (CO, CA, CA); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Health/vision/dental insurance

401(k)

Stock options

Health Savings Account / Flexible 2024

Flexible time-off

Paid parental leave

Disability benefits

Job summary

Cato Networks is hiring a Sr. Customer Success Manager based in the Bay Area, CA. You will be a trusted advisor to top customers from deployment through renewal, driving adoption and expansion while coordinating with Sales, R&D, and Support teams.

You will leverage your customer-facing and technical skills to ensure customers realize the full value of Cato’s cloud networking and security platform. A strong emphasis on relationship-building, strategic guidance, and cross-functional collaboration

Qualifications

• 5+ years in a Customer Success role in SaaS, tech, or cybersecurity
• Experience in full commercial negotiations and technical escalation
• Background with networking or security software
• Excellent communication and presentation skills
• Ability to establish Trust and influence across stakeholder levels
• Well organized in a fast-paced, distributed global team
• Willingness to travel up to 25%
• Location: Bay Area, CA, United States

Responsibilities

• Own and manage post-sales motion, renewals, and upsells
• Develop relationships with key stakeholders across Sales, Customer Success, R&D, and Support
• Drive product adoption maturity and quarterly business reviews with customers

Skills

Customer Success

SaaS

Cybersecurity

Negotiations

Networking

Security software

Communication

Presentations

Trusted Advisor

Travel readiness

Job description

At Cato Networks, we have a team of veteran technology and security experts, looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems – simple.

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

As a Cato Sr. Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Requirements:

• 5+ years of experience in a Customer Success role at a high-growth SaaS software,technology vendor, or Cybersecurity company
• Experience in full commercial negotiations as well as some technical escalation
• Experience and exposure working with networking or security software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Comfortable working within a geographically distributed team for a hyper-growth global organization
• Must be located within the Bay Area, CA, United States
• Ability to travel up to 25% of the time

Prior Experience:

• Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
• Switching
• SD-WAN
• Firewalls, Proxy
• Secure Web Gateway/CASB/DLP
• Identity Management (SSO, SAML, LDAP, etc.)
• WAN, MPLS

A reasonable estimate of the salary for this role, at the time of posting, is $160,000 - $200,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply.

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.