Senior Customer Success Manager, Consumables Private Brands

Amazon; New York (NY); On-site; USD 88,000 - 154,000; Full time

Job summary

Amazon.com Services LLC in New York is seeking a Senior Customer Success Manager to shape the future of Amazon's Consumables Private Brands by turning supplier partnerships into strategic advantages and scaling a global range of private-label products on the world's largest e-commerce platform.

You will lead cross-functional collaboration with Marketing, Merchandising, Supply Chain, Finance and Product teams, manage category performance, guide suppliers through Amazon's tools, and drive net

Qualifications

• Bachelor's degree or equivalent.
• 4+ years in account, project, program management or buying.
• Experience in financial analysis, retail buying, planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain.
• Enterprise relationship management experience.
• Able to work in fast-paced environments under stress.
• Data analysis: manipulate large datasets and derive insights.
• Excellent written and verbal communication.

Responsibilities

• Partner with private brand suppliers to develop strategic plans across marketing, merchandising, and supply chain.
• Analyze category P&L performance weekly and monthly.
• Maintain relationships as primary contact for supplier needs and influence stakeholders.
• Guide suppliers through Amazon tools, policies, and growth opportunities.
• Collaborate with cross-functional teams to meet revenue and customer satisfaction goals.
• Monitor Consumables market trends and identify new private brand opportunities.
• Contribute to process improvements in the Consumables Private Brands organization.

Skills

Account management

Data analysis

Communication

Stakeholder management

Project management

Negotiation

Education

Bachelor's degree or equivalent

Tools

Salesforce

OBI

SQL

SharePoint

Tableau

Job description

Amazon.com Services LLC in New York is seeking a Senior Customer Success Manager to shape the future of Amazon's Consumables Private Brands by turning supplier partnerships into strategic advantages and scaling a global range of private-label products on the world's largest e-commerce platform.

You will lead cross-functional collaboration with Marketing, Merchandising, Supply Chain, Finance and Product teams, manage category performance, guide suppliers through Amazon's tools, and drive net