Senior Customer Success Manager, Consumables Private Brands

Amazon; New York (NY); On-site; USD 88,000 - 154,000; Full time

Job summary

Amazon.com Services LLC in New York is seeking a Senior Customer Success Manager to shape the future of Amazon's Consumables Private Brands by turning supplier partnerships into strategic advantages and scaling a global range of private-label products on the world's largest e-commerce platform.

You will lead cross-functional collaboration with Marketing, Merchandising, Supply Chain, Finance and Product teams, manage category performance, guide suppliers through Amazon's tools, and drive net

Qualifications

• Bachelor's degree or equivalent.
• 4+ years in account, project, program management or buying.
• Experience in financial analysis, retail buying, planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain.
• Enterprise relationship management experience.
• Able to work in fast-paced environments under stress.
• Data analysis: manipulate large datasets and derive insights.
• Excellent written and verbal communication.

Responsibilities

• Partner with private brand suppliers to develop strategic plans across marketing, merchandising, and supply chain.
• Analyze category P&L performance weekly and monthly.
• Maintain relationships as primary contact for supplier needs and influence stakeholders.
• Guide suppliers through Amazon tools, policies, and growth opportunities.
• Collaborate with cross-functional teams to meet revenue and customer satisfaction goals.
• Monitor Consumables market trends and identify new private brand opportunities.
• Contribute to process improvements in the Consumables Private Brands organization.

Skills

Account management

Data analysis

Communication

Stakeholder management

Project management

Negotiation

Education

Bachelor's degree or equivalent

Tools

Salesforce

OBI

SQL

SharePoint

Tableau

Job description

Description

Shape the future of E-commerce by transforming supplier partnerships into strategic advantages for Amazon's Consumables Private Brands business. As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and play a crucial role in scaling these brands on the world's largest e-commerce platform.

Shape the future of E-commerce by transforming supplier partnerships into strategic advantages for Amazon's Consumables Private Brands business. As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and play a crucial role in scaling these brands on the world's largest e-commerce platform.

Key job responsibilities

• Partner with private brand suppliers to develop and execute strategic business plans across marketing, merchandising, and supply chain management, with a focus on scaling selection on .com based on market trends and customer needs.


• Analyze category P&L performance on a weekly and monthly basis, monitoring profitability goals and diving deep where needed to drive continuous improvement.


• Build and maintain collaborative relationships while serving as the primary point of contact for private brand supplier needs, influencing stakeholders and helping them understand brand positioning, key points of difference, and target customer.


• Guide suppliers through Amazon's tools, policies, and growth opportunities while partnering closely with supply chain to support operational planning, forecasting, and inventory investments.


• Collaborate with cross-functional teams including Commercialization, Pricing, Instock Management, marketing, product development, finance, and transportation to deliver on net revenue and customer satisfaction goals.


• Develop a thorough understanding of the Consumables market, seasonality, and global trends, continuously monitoring competitor efforts and identifying new private brand selection opportunities.


• Contribute to process improvements and innovation initiatives that benefit the broader Consumables Private Brands organization

A day in the life

• Collaborate with cross-functional teams to resolve supplier inquiries and implement solutions across the private brand portfolio


• Review and analyze category performance data to identify growth and profitability opportunities


• Develop and present strategic recommendations to suppliers and internal stakeholders


• Participate in team meetings and knowledge-sharing sessions focused on private brand strategy and innovation


• Manage multiple projects while maintaining high service standards across the vendor base

Basic Qualifications

• Bachelor's degree or equivalent


• 4+ years of account management, project or program management or buying experience


• Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain


• Experience at a relationship management role in an enterprise environment or equivalent


• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity


• Data analysis experience including manipulating large datasets from complex systems and interpreting results


• Excellent professional written and verbal communication skills

Preferred Qualifications

• 3+ years of doing one of several roles: management consulting, investment banking analyst/associate, or brand manager role at leading consumer packaged goods company experience


• Experience with Salesforce, OBI, SQL, SharePoint, and Tableau


• Experience handling ambiguous or undefined challenges through strong problem solving abilities


• Experience in process improvement/quality control tools and methods


• Associate's degree or above, or Advanced technical degree


• Experience working with multiple groups of stakeholders


• Experience in project management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 88,000.00 - 154,000.00 USD annually

USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10402551