Senior CSM, Consumables Private Brands

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Consumables Private Brands organization is seeking a Senior Customer Success Manager to translate supplier partnerships into strategic advantages, shaping the private brand portfolio globally and scaling products on the world’s largest marketplace.

You will partner with private brand suppliers, drive business growth, analyze category P&L, manage cross-functional collaboration, and guide suppliers through Amazon's tools and policies while supporting supply chain planning.

Qualifications

• Bachelor's degree or equivalent required.
• 4+ years of account management, project or program management or buying experience.
• Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain.
• Experience at a relationship management role in an enterprise environment or equivalent.
• Experience in fast paced environments, and managing workload even during times of stress, or escalated activity.
• Data analysis experience including manipulating large datasets from complex systems and interpreting results.
• Excellent professional written and verbal communication skills.

Responsibilities

• Partner with private brand suppliers to develop and execute strategic business plans across marketing, merchandising, and supply chain management.
• Analyze category P&L performance on a weekly and monthly basis, monitoring profitability goals and diving deep where needed.
• Build and maintain collaborative relationships while serving as the primary point of contact for private brand supplier needs.
• Guide suppliers through Amazon's tools, policies, and growth opportunities while partnering with supply chain.
• Collaborate with cross-functional teams to deliver on net revenue and customer satisfaction goals.
• Develop understanding of Consumables market, seasonality, and global trends.

Skills

Account management

Relationship management

Data analysis

Financial analysis

Communication

Negotiation

Supply chain

Education

Bachelor's degree or equivalent

Tools

Salesforce

SQL

Tableau

SharePoint

Job description

Amazon's Consumables Private Brands organization is seeking a Senior Customer Success Manager to translate supplier partnerships into strategic advantages, shaping the private brand portfolio globally and scaling products on the world’s largest marketplace.

You will partner with private brand suppliers, drive business growth, analyze category P&L, manage cross-functional collaboration, and guide suppliers through Amazon's tools and policies while supporting supply chain planning.