Senior Customer Success Manager, Cloud AI & ML Solutions

DCYB

San Francisco, Northern (CA, KY)

Hybrid

USD 190,000 - 215,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

RSUs

PTO & holidays

Health, dental & vision insurance

HSA contributions

Parental leave

Disability insurance

Tuition reimbursement

Mental health support

Commuter benefits

Cell phone stipend

401(k) with company match

Volunteer time off

Job summary

Crusoe is seeking a Senior Customer Success Manager to maximize client value and ensure successful adoption of our AI and ML cloud solutions. You will guide clients through technical challenges, coordinate with product and engineering teams, and drive measurable outcomes.

The role emphasizes building long-term relationships, delivering trainings, and providing strategic advice to support sustainability goals and accelerated AI workloads. This is a full-time position in our rapidly growing team.

Qualifications

Bachelor’s degree in CS, Engineering or related field.
Advanced degree preferred.
Proven experience in customer success, technical account management, or similar.
Strong technical foundation in cloud computing, AI and ML.
Excellent interpersonal, communication and presentation skills.

Responsibilities

Develop and maintain strong customer relationships.
Highlight customer successes through case studies.
Bridge between clients and technical teams for alignment.
Provide technical guidance for cloud-based AI/ML solutions including Kubernetes.
Monitor progress and report ROI to ensure KPIs are met.
Coordinate with product and engineering to shape customer journeys.
Stay updated on industry trends and regulatory changes.
Deliver customer training and workshops on products and benefits.
Address and resolve customer concerns to boost satisfaction.