Senior Support Engineering Lead — AI Cloud, Equity

Crusoe; San Francisco (CA); On-site; USD 155,000 - 185,000; Full time

Benefits offered by this job

Competitive compensation and equity

Restricted Stock Units

Paid time off and holidays

Health, dental & vision insurance

401(k) with company match

Parental leave

Professional development opportunities

Mental health & wellness support

Commuter benefits

Cell phone stipend

Job summary

Crusoe Cloud is transforming high-performance computing with sustainable, low-cost GPU power. We seek a Senior Manager, Customer Support to lead a technical team and drive exceptional support for enterprise customers leveraging Crusoe Cloud for AI workloads.

You will mentor engineers, shape strategies, and collaborate with cross-functional teams to scale our support. This is a full-time, on-site leadership role based in San Francisco with a strong emphasis on customer success and sustainability.

Qualifications

• 6+ years in technical customer-facing roles or similar.
• Experience leading high-growth engineering/support teams.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Hire, lead and develop a team of Support Engineers focused on technical depth, problem-solving for Crusoe’s enterprise customers.
• Provide coaching and career development support to direct reports.
• Build scalable processes for diagnosing and resolving complex integration, API, analytics, and product performance issues.
• Create internal tools/workflows to improve team efficiency and consistency.
• Use data from escalations and feedback to improve team effectiveness and customer outcomes.
• Collaborate with Solutions Engineering, Customer Success, Reliability, Sales, and Product Engineering.
• Engage with key customers to understand AI workloads and future requirements.
• Define and monitor KPIs to evaluate team performance.
• Communicate clearly with team, stakeholders, and external customers.

Skills

Leadership

Strategic planning

Stakeholder management

Customer success

Education

B.S./B.Sc. in Computer Science or related field

Tools

Kubernetes

Cloud platforms

GPU compute

Job description

Crusoe Cloud is transforming high-performance computing with sustainable, low-cost GPU power. We seek a Senior Manager, Customer Support to lead a technical team and drive exceptional support for enterprise customers leveraging Crusoe Cloud for AI workloads.

You will mentor engineers, shape strategies, and collaborate with cross-functional teams to scale our support. This is a full-time, on-site leadership role based in San Francisco with a strong emphasis on customer success and sustainability.