AI Cloud Success Manager — Kubernetes & ML

Crusoe; New York (NY); On-site; USD 155,000 - 175,000; Full time

Benefits offered by this job

Competitive compensation

Restricted Stock Units

Paid time off & paid holidays

Comprehensive health, dental & vision

Employer contributions to HSA account

Paid parental leave

Paid life insurance, short-term and/or

Long-term disability

Professional development & tuition

Mental health & wellness support

Commuter benefits (parking & transit)

Cell phone stipend

401(k) Retirement plan with company 4%

Volunteer time off

Job summary

Crusoe is seeking a highly motivated Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This full-time role ensures clients maximize the value of our solutions and guides them through technical complexities to achieve business and sustainability goals.

You will build strong relationships, provide technical guidance, monitor performance, and deliver training.

Qualifications

• Bachelor's degree or higher in a relevant field.
• Proven experience in customer success, technical account management, or similar role in tech.
• Strong understanding of computing platforms, AI and ML concepts.
• Excellent communication and presentation skills.
• Ability to build relationships at all levels within an organization.
• Comfortable working in a fast-paced environment with ambiguous data.

Responsibilities

• Develop and maintain strong customer relationships and understand their business and technical needs.
• Provide technical guidance and support for cloud-based AI/ML solutions including Kubernetes.
• Conduct regular performance reviews and report on progress and ROI.
• Stay up-to-date with industry trends to offer strategic advice.
• Deliver training sessions and workshops on product use and benefits.
• Address and resolve customer issues to ensure high satisfaction and retention.

Skills

Customer success

Account management

Technical communication

Presentation skills

Relationship building

Adaptability

Education

Bachelor's degree in Business, Engineering, or related field

Tools

Kubernetes

Job description

Crusoe is seeking a highly motivated Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This full-time role ensures clients maximize the value of our solutions and guides them through technical complexities to achieve business and sustainability goals.

You will build strong relationships, provide technical guidance, monitor performance, and deliver training.