Senior AI Customer Success Leader for Production Inference

Crusoe; San Francisco (CA); On-site; USD 190,000 - 215,000; Full time

Benefits offered by this job

Competitive compensation

Equity packages

Paid time off and holidays

Health, dental, vision insurance

401(k) with company match

Parental leave

Professional development & tuition

Global travel insurance

Daily meals allowance

Job summary

Crusoe is seeking a Senior Customer Success Manager to drive value for enterprise AI customers. You will manage strategic accounts running production AI workloads, guide deployment and optimization, and ensure alignment between client goals and Crusoe's cloud solutions.

Ideal candidates have strong cloud, AI/ML expertise, and excellent communication skills to collaborate with product, engineering, and solutions teams. This full‑time role prioritizes growth and impact in a fast‑paced environment.

Qualifications

• 3+ years of experience supporting enterprise cloud, AI, ML, developer platform, or infrastructure customers.
• Proven ability to manage strategic accounts with production AI workloads.
• Strong communication and relationship-building skills.

Responsibilities

• Develop and maintain strong customer relationships, understanding their business and technical needs.
• Own strategic relationships with AI-native customers deploying production inference workloads.
• Act as the bridge between clients and technical teams to align goals and deliverables.
• Provide technical guidance for deployment and optimization of cloud-based AI/ML solutions, including Kubernetes.

Skills

Customer success

Cloud computing

AI/ML

Kubernetes

Communication

Stakeholder management

Problem solving

Education

Bachelor's degree in Business or Engineering

Tools

Kubernetes

Job description

Crusoe is seeking a Senior Customer Success Manager to drive value for enterprise AI customers. You will manage strategic accounts running production AI workloads, guide deployment and optimization, and ensure alignment between client goals and Crusoe's cloud solutions.

Ideal candidates have strong cloud, AI/ML expertise, and excellent communication skills to collaborate with product, engineering, and solutions teams. This full‑time role prioritizes growth and impact in a fast‑paced environment.