Remote Customer Success Manager - AI-Driven SaaS Growth

SugarAI; Oregon; Hybrid; USD 80,000 - 120,000; Full time

Job summary

SugarAI is redefining CRM with AI-powered solutions that turn signals into prioritized action. We are seeking a customer success professional to own post-sale lifecycle, nurture relationships, and drive renewals and growth within SaaS accounts.

You will partner with sales, product, and support teams to deliver lasting value, reduce churn, and uncover expansion opportunities while advocating for the customer and shaping our product roadmap.

Qualifications

• 4-7 years of experience in customer success, account management, or client-facing sales roles with direct responsibility for renewals, retention, and expansion within a SaaS B2B environment.
• Customer-centric mindset with the ability to advise on business processes and deliver value-added solutions.
• Revenue growth expertise with upsell and cross-sell capabilities to hit KPIs.
• Excellent written and verbal communication across all levels, including C-suite.
• Resilience and motivation to thrive in a dynamic environment while managing multiple priorities.
• Strong collaboration skills to work cross-functionally and improve the customer experience.

Responsibilities

• Build and maintain strong relationships with client stakeholders as a trusted advisor.
• Own post-sale lifecycle for assigned accounts, drive renewals and retention, mitigate churn.
• Identify upsell and cross-sell opportunities across existing portfolios.
• Leverage client data to track health, usage, and outcomes to inform strategy.
• Collaborate with sales, product, and support to address needs and expand adoption.
• Capture customer feedback to influence product development and marketing.

Skills

Customer success

Account management

SaaS

Communication

Cross-functional

Renewals

Job description

SugarAI is redefining CRM with AI-powered solutions that turn signals into prioritized action. We are seeking a customer success professional to own post-sale lifecycle, nurture relationships, and drive renewals and growth within SaaS accounts.

You will partner with sales, product, and support teams to deliver lasting value, reduce churn, and uncover expansion opportunities while advocating for the customer and shaping our product roadmap.