Senior Customer Success Manager, AI for Enterprise

Almetra; United States; A distancia; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Team retreats

Flexible working hours

Descripción de la vacante

Almetra is building an early Customer Success function and seeks a senior CS professional to own a portfolio of accounts from day one, guiding the full lifecycle and helping shape product strategy. The role requires credibility to bring the customer voice into internal decision-making and to drive expansion opportunities across manufacturing enterprises.

You will lead onboarding, ongoing engagement, and executive business reviews, while proactively improving CS processes and tooling.

Formación

• 3+ years in a customer-facing role with enterprise clients preferred.
• Ability to navigate large, matrixed organizations.
• Track record of retaining and expanding accounts commercially.
• Strong communication with technical and executive audiences.

Responsabilidades

• Own net revenue retention, customer health, and retention across your portfolio.
• Lead onboarding, ongoing engagement, and executive business reviews for complex manufacturing enterprises.
• Facilitate cross-functional alignment between customer teams and internal stakeholders.
• Proactively monitor performance, identify expansion opportunities, and advise on best practices.
• Manage escalations end-to-end, maintaining high customer satisfaction.
• Enrich CS infrastructure with playbooks, health scoring, processes, and tooling.
• Represent the customer perspective in product and strategy discussions.

Conocimientos

NRR ownership

Executive reviews

Cross-functional leadership

Customer expansion

Descripción del empleo

Almetra is building an early Customer Success function and seeks a senior CS professional to own a portfolio of accounts from day one, guiding the full lifecycle and helping shape product strategy. The role requires credibility to bring the customer voice into internal decision-making and to drive expansion opportunities across manufacturing enterprises.

You will lead onboarding, ongoing engagement, and executive business reviews, while proactively improving CS processes and tooling.