Strategic Enterprise CSM for AI & Process Automation

AlignityX; McLean (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

AlignityX is seeking a seasoned Customer Success Manager to lead our most strategic client relationships. You will define success, craft actionable plans, and drive outcomes by aligning platform capabilities with customer priorities.

This in-office role requires deep enterprise experience, strong communication to executives, and a willingness to travel. You will mentor teammates and promote agile practices while expanding customer value through AI-driven improvements.

Qualifications

• Bachelor's degree required; technical fields preferred.
• 10+ years of experience in technology or technical consulting.
• Proven track record as trusted advisor with real business outcomes.
• Fluency in applying enterprise platforms to solve operational problems.
• Polished communication and presentation skills for engineers and executives.
• Strong organizational and project management instincts.
• Experience operating in agile development environments.
• Willingness to travel roughly 25% of the time on average.

Responsibilities

• Define what success looks like for customers and translate into a concrete, prioritized plan to drive to completion.
• Coach customers toward self-sufficiency, enabling them to build and scale their own solutions over time.
• Act as a trusted advisor by mapping platform capabilities to customers' shifting business priorities.
• Spot whitespace for expansion and build business cases to support further investment.
• Maintain constant read on account health and address risk to adoption or renewal.
• Create and maintain joint success plans and roadmaps with measurable progress.
• Deepen knowledge of the product, implementation approach, and best practices to advise with authority.
• Propose AI-driven ideas to meaningfully improve customer operations.
• Move between technical conversations and executive discussions with precision.
• Collaborate with colleagues and partners, mentor teammates, and champion agile ways of working.

Skills

Client-facing

Relationship management

Executive communication

Project management

Agile development

Education

Bachelor's degree

Job description

AlignityX is seeking a seasoned Customer Success Manager to lead our most strategic client relationships. You will define success, craft actionable plans, and drive outcomes by aligning platform capabilities with customer priorities.

This in-office role requires deep enterprise experience, strong communication to executives, and a willingness to travel. You will mentor teammates and promote agile practices while expanding customer value through AI-driven improvements.