Senior Customer Success Manager-AI Cloud Solutions (Hybrid)

Salesforce, Inc.; Indianapolis (IN); Hybrid; USD 150,000 - 227,000; Full time

Benefits offered by this job

Office-flexible

Job summary

Salesforce, Inc. is seeking a Senior Manager, Customer Success to drive strategic partnerships and ensure adoption, health, and value of Salesforce investments. This role blends multi-product delivery, executive influence, and complex program management across industries and verticals. Location-flexible with in-office requirements.

You will lead ROI-driven engagements, craft comprehensive success plans, and mentor teams while ensuring alignment with customer objectives and Salesforce solutions.

Qualifications

• 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
• Exceptional communication and presentation skills with ability to influence at executive levels.
• Ability to handle objections and drive alignment across teams.
• Ability to clarify roles and act as central resource for technical and business alignment.

Responsibilities

• ROI-Driven Engagement: translate activities into tangible customer value.
• Complex Program Management across multi-org customers and success plans.
• Resource Mobilization: connect expert resources to customer needs.
• Engagement Charter: define goals and metrics for internal/external teams.
• Business Value Integration: align internal stakeholders with customer goals.
• Agentic Workflow Design: design multi-step digital workflows freeing senior time.
• ROI Segmentation: determine when to apply high-touch vs AI-enabled support.

Skills

Communication

Presentation skills

Objection handling

Stakeholder alignment

Tools

Sales Cloud

Service Cloud

Job description

Salesforce, Inc. is seeking a Senior Manager, Customer Success to drive strategic partnerships and ensure adoption, health, and value of Salesforce investments. This role blends multi-product delivery, executive influence, and complex program management across industries and verticals. Location-flexible with in-office requirements.

You will lead ROI-driven engagements, craft comprehensive success plans, and mentor teams while ensuring alignment with customer objectives and Salesforce solutions.