AI Cloud Success Lead

Crusoe Energy Systems LLC; San Francisco (CA); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Industry competitive pay

Restricted Stock Units

Health insurance options

Paid Parental Leave

401(k) matching

Generous paid time off

Cell phone reimbursement

Tuition reimbursement

Company paid commuter benefit

Job summary

A progressive technology company in San Francisco is looking for a Customer Success Manager. This individual will be responsible for managing customer relationships, providing technical guidance on cloud-based solutions, and ensuring customer satisfaction. The ideal candidate will possess a strong background in customer engagement, technical account management, and have a Bachelor's degree in Business or Engineering. The role offers an industry-competitive salary ranging from $150,000 to $170,000 with stock options and extensive benefits. A commitment to diversity and inclusion is essential.

Qualifications

• Proven experience in customer success or technical account management in a technology-driven environment.
• Understanding of AI and ML technologies, with the ability to simplify complex concepts.

Responsibilities

• Develop and maintain strong customer relationships, understanding their business needs.
• Provide technical guidance in implementing and optimizing cloud-based AI and ML solutions.
• Conduct regular reviews and report on customer progress for achieving KPIs.
• Deliver training sessions and workshops on the use of products.
• Address and resolve customer concerns to ensure satisfaction.

Skills

Customer Relationship Management

Technical Guidance

Performance Monitoring

Interpersonal Skills

Relationship Building

Adaptability

Education

Bachelor’s degree in Business, Engineering, or a related field

Tools

Kubernetes

Job description

A progressive technology company in San Francisco is looking for a Customer Success Manager. This individual will be responsible for managing customer relationships, providing technical guidance on cloud-based solutions, and ensuring customer satisfaction. The ideal candidate will possess a strong background in customer engagement, technical account management, and have a Bachelor's degree in Business or Engineering. The role offers an industry-competitive salary ranging from $150,000 to $170,000 with stock options and extensive benefits. A commitment to diversity and inclusion is essential.