Customer Success Coordinator - Adoption

Allego; Waltham (MA); On-site; USD 57,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Unlimited vacation

Paid parental leave

HRA

FSA

401(k) with company matching

Short & long-term disability, AD&D, &;

Stock options

Job summary

Allego, a Boston-area leader in Revenue Enablement, is seeking a Customer Success Coordinator to join its award-winning team. You will support post-implementation activities, provide email and Zoom-based support, and act as a knowledge expert for the Allego platform.

You’ll work with Directors, Product, and customers to drive adoption, deliver Success Acceleration Services, and manage interactions in Salesforce.com and ChurnZero.

Qualifications

• 1–2 years professional experience in customer service, client relations and/or account management.
• Ability to work well independently as well as in a team environment.
• Ability to manage both long-term projects and short-term tasks effectively.
• Extremely responsive to customers with ownership to resolve issues.
• Highly detail-oriented and quality driven.

Responsibilities

• Work in partnership with Directors to support post implementation support.
• Provide customer support via email and Zoom.
• Act as a knowledge expert for the Allego platform.
• Deliver Success Acceleration Services that increase user adoption and engagement and include content creation.
• Collaborate with Product teams to resolve client issues and problems.
• Host live office hours training sessions for new and existing customers.
• Manage and track customer interactions via Salesforce.com and ChurnZero.

Skills

Customer service

Account management

Project management

Communication

Team collaboration

Tools

Salesforce.com

ChurnZero

Google Workspace

Camtasia

QuickTime

Job description

Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.

Allego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.

Not only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.

What You'll Do At Allego

This is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.

Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines.

Are you a curious and passionate professional? Are you quick to learn and enjoy being challenged? Do you love helping customers? Are you excited by the potential to be part of building something great?

If you are, then we want to meet you!

What you’ll do if you join the Allego Customer Success team…

• Work in partnership with Directors to support post implementation support
• Provide customer support via email and Zoom
• Act as a knowledge expert for the Allego platform
• Deliver Success Acceleration Services that includes execution and configuration activities designed to increase user adoption and engagement sa well as supplemental content creation and transformation
• Work with Allego Product and Product Development teams to elevate and manage the resolution of client issues and problems
• Host live office hours training sessions for new and existing customers
• Manage and track customer interactions via Salesforce.com and ChurnZero

Experience You'll Bring To Allego

• 1-2 years professional experience in customer service, client relations and/or account management desired
• Ability to work well and contribute independently as well as in a team environment
• Ability to manage both long-term projects and short-term tasks effectively
• Extremely responsive to customers, and demonstrates a high level of urgency and ownership of helping to resolve issues
• Highly detail-oriented and quality driven
• Mobile savvy with knowledge of Google Workspace suite with Camtasia and QuickTime a plus
• Saleforce.com experience a plus
• ChurnZero experience a plus

Compensation & Benefits

$57,000 - $73,000 base + 10% variable + equity

Allego offers a competitive, comprehensive benefits package, available to full-time employees on day one:

• Medical, dental, and vision coverage
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with company matching
• Short & long-term disability, AD&D, and life insurance
• Allego stock options

Operating Principles

Allego’s Operating Principles are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and each other. Interested in learning more? Read more here!

Allego collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Allego does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. It is unlawful in MA to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.