Senior Customer Success Leader – Strategic, AI-Driven SaaS

Lorz Service GmbH; Bellevue (WA); Hybrid; USD 150,100 - 227,000; Full time

Benefits offered by this job

Time off programs

Medical, dental, vision insurance

401(k) with company matching

Job summary

Centaur Labs is seeking a Senior Customer Success Manager to lead engagement and drive value for our clients. This individual contributor role requires 5-6 years of experience in Customer Success, especially with Sales and Service Cloud.

The ideal candidate will influence executives, navigate organizational dynamics, and advocate for customer needs. Successful applicants will have exceptional communication skills and a deep understanding of SaaS platforms.

Qualifications

• 5-6 years in Customer Success or strategic consulting.
• Proven expertise with Sales Cloud and Service Cloud.
• Strong presentation skills and ability to influence.

Responsibilities

• Engage clients based on calculated ROI.
• Manage complex customer relationships effectively.
• Align stakeholders around business and technical goals.

Skills

Exceptional communication

Stakeholder management

SaaS platform expertise

Customer advocacy

Tools

Sales Cloud

Service Cloud

Job description

Centaur Labs is seeking a Senior Customer Success Manager to lead engagement and drive value for our clients. This individual contributor role requires 5-6 years of experience in Customer Success, especially with Sales and Service Cloud.

The ideal candidate will influence executives, navigate organizational dynamics, and advocate for customer needs. Successful applicants will have exceptional communication skills and a deep understanding of SaaS platforms.