Senior Customer Success Leader - Strategic Accounts
TRACCS
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Job summary
Hitachi Mobility Multimodal Solutions (HMMS) in Apex, NC, is seeking a Senior Customer Success Manager to lead delivery and long-term success for our most complex client engagements. You will translate customer needs into actionable insights and partner cross-functionally to align service execution with strategic objectives.
The role involves managing contracts to ensure SLAs, guiding product enhancements, delivering deployment forecasts within budget, shaping preventive maintenance plans, and
Job description
Hitachi Mobility Multimodal Solutions (HMMS) in Apex, NC, is seeking a Senior Customer Success Manager to lead delivery and long-term success for our most complex client engagements. You will translate customer needs into actionable insights and partner cross-functionally to align service execution with strategic objectives.
The role involves managing contracts to ensure SLAs, guiding product enhancements, delivering deployment forecasts within budget, shaping preventive maintenance plans, and
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