Senior Customer Success Strategist for Enterprise Accounts

Jobsforhumanity; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobsforhumanity is seeking a Senior Customer Success Manager to act as a strategic consultant and trusted advisor to mid-market and enterprise customers, owning the post-sale journey.

You will collaborate with the Strategic Account Manager to develop Account Plans, define success plans, and ensure clear communication across all activities while pursuing expansion opportunities and delivering 360-degree customer support.

Qualifications

• Professional written and spoken fluency in English.
• Proactive approach and positive attitude.
• Organized with attention to detail.
• Ability to prioritize and manage time effectively.
• Self-motivated in an international, fast-paced environment.

Responsibilities

• Act as a strategic consultant and trusted advisor to mid-market and enterprise customers.
• Own the customer as the primary point of contact, defining a success plan with deliverables and ensuring clear communication across activities of the post-sale journey.
• Work closely with the Strategic Account Manager to develop Account Plans for all customers.
• Partner with the Strategic Account Manager to identify and close expansion opportunities.
• Collaborate with professional services, support, and partners to deliver seamless 360-degree support.

Skills

Fluent English

Proactive

Organized

Time management

Self-motivated

International environment experience

Job description

Jobsforhumanity is seeking a Senior Customer Success Manager to act as a strategic consultant and trusted advisor to mid-market and enterprise customers, owning the post-sale journey.

You will collaborate with the Strategic Account Manager to develop Account Plans, define success plans, and ensure clear communication across all activities while pursuing expansion opportunities and delivering 360-degree customer support.