Senior Customer Success Manager - Strategic Accounts

Cambridge Mobile Telematics; Massachusetts; On-site; USD 103,000 - 129,000; Full time

Benefits offered by this job

Unlimited PTO

RSUs

Full benefits including medical, X—d

401k match

Job summary

Cambridge Mobile Telematics (CMT) seeks a Principal Customer Success Manager I to maintain strong partnerships with named accounts from contract execution through go-live and ongoing success. You will be the voice of the customer, coordinating with Sales, Engineering, QA and Product to align on priorities and deliver value at scale.

You will drive complex programs across teams, ensuring timely delivery, risk mitigation, and sustained partner growth, with a focus on measurable outcomes and

Qualifications

• Bachelor's degree or equivalent years of experience
• 7+ years of relevant professional working experience
• Proven track record of driving several, sophisticated programs
• Demonstrated success working across teams with the ability to synthesize competing priorities
• Tight-knit collaboration, planning, influencing, prioritization, and time management skills

Responsibilities

• Use independent judgment and discretion to partner with Customer Solutions and Sales to deliver and manage partner programs on time, within budget with best in class solutions
• Act as the primary point of contact for internal and external account communications
• Be the liaison between our clients and our engineers, QA, and product managers
• Conducts complex work aligned to organizational objectives with minimal-to-no supervision
• May coordinate activities of other peers as a project or technical lead
• Be the first level of triage between partner feature/enhancement requests and internal Engineering and Product groups
• Define business requirements, communicating with other groups within CMT on features and changes needed
• Risk mitigation for internal and external stakeholders
• Responsible for the sustainment and growth of the partner's program base
• Responsible for partnering with Sales to increase partner engagement – by monitoring and reporting to partner specific business metrics that CMT monitors
• Complete any additional tasks as they arise

Education

Bachelor's degree or equivalent years of experience

Job description

Cambridge Mobile Telematics (CMT) seeks a Principal Customer Success Manager I to maintain strong partnerships with named accounts from contract execution through go-live and ongoing success. You will be the voice of the customer, coordinating with Sales, Engineering, QA and Product to align on priorities and deliver value at scale.

You will drive complex programs across teams, ensuring timely delivery, risk mitigation, and sustained partner growth, with a focus on measurable outcomes and