Senior Strategic Customer Success Leader (HCM)

iSolved HCM; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

isolved HCM is seeking a Senior Strategic Customer Success Manager to act as a strategic advisor for our largest customers. You will build executive relationships, lead business reviews, and remove roadblocks to maximize value.

You will coordinate with sales, delivery, and product teams to align on success plans and drive renewals and advocacy. The ideal candidate has 6+ years in a strategic customer-facing HCM role, strong executive communication, and deep HR/payroll knowledge, with travel up

Qualifications

• Bachelor's degree in business administration or HR required.
• 6+ years in a strategic customer-facing HCM role or equivalent.
• Experience presenting to executives and negotiating renewals.

Responsibilities

• Builds and strengthens client relationships with C-level leadership and executes success plans.
• Oversees customer health and drives product adoption and loyalty.
• Leads executive business reviews and collaborates with cross-functional teams.
• Champions customer advocacy and develops case studies and references.
• Documents meetings and tracks opportunities to mitigate risk.
• Helps clients meet business objectives through strategic guidance and transformation in HCM.

Skills

Strategic account management

Executive sponsorship programs

Customer relationship management

Executive communication

HR/Payroll knowledge

Education

Bachelor's degree in business administration or human resources

Tools

Microsoft Office Suite

HR/Payroll software

Job description

isolved HCM is seeking a Senior Strategic Customer Success Manager to act as a strategic advisor for our largest customers. You will build executive relationships, lead business reviews, and remove roadblocks to maximize value.

You will coordinate with sales, delivery, and product teams to align on success plans and drive renewals and advocacy. The ideal candidate has 6+ years in a strategic customer-facing HCM role, strong executive communication, and deep HR/payroll knowledge, with travel up