ROI-Focused Senior Customer Success Strategist

Leadout Capital; Indianapolis (IN); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Office-flexible

Job summary

Leadout Capital is seeking a Customer Success Manager, Senior Manager to drive strategic value across complex Salesforce deployments for Signature customers. You will align business goals with adoption and ROI while partnering with executive leadership.

You’ll lead multi-org programs, coordinate internal resources, and deliver measurable outcomes with proactive risk mitigation. Office-flexible with in-office presence required at least three days per week.

Qualifications

• 5–6+ years in customer success, SaaS, or strategic consulting.
• Experience managing complex, multi-org Salesforce implementations.
• Strong communication and executive engagement skills.

Responsibilities

• Drive ROI-driven engagement with clients and defined metrics.
• Own the Signature experience across complex, multi-org customers.
• Mobilize resources and align internal stakeholders with customer goals.
• Manage risk and governance in high-value renewals or go-lives.

Skills

Strategic customer success

Executive stakeholder management

ROI and value realization

Program management

SaaS domain expertise

Sales Cloud knowledge

Service Cloud knowledge

Cross-functional leadership

Tools

Sales Cloud

Service Cloud

Salesforce Platform

Einstein AI

Job description

Leadout Capital is seeking a Customer Success Manager, Senior Manager to drive strategic value across complex Salesforce deployments for Signature customers. You will align business goals with adoption and ROI while partnering with executive leadership.

You’ll lead multi-org programs, coordinate internal resources, and deliver measurable outcomes with proactive risk mitigation. Office-flexible with in-office presence required at least three days per week.