Senior Customer Success Leader (Remote, Strategic Accounts)

Specright; Oregon; Hybrid; USD 100,000 - 140,000; Full time

Job summary

Specright is hiring a Senior Customer Success Manager to drive adoption and value for strategic customers. You will negotiate with executives, articulate Specright's value, and coach teams on how to apply the product to achieve business goals.

You will own the customer journey post-implementation through renewal, collaborate with sales on expansion, and lead executive workshops to justify continued adoption. This role is remote and travel may be required.

Qualifications

• 5+ years of experience in a senior Account Manager or CSM role.
• Experience in SaaS account management or strategy consulting is a plus.
• Bachelor's degree from a four-year institution.
• Ability to navigate complex customer organizations effectively.
• Experience delivering executive-level presentations.
• Proven experience managing large, complex SaaS project implementations.
• Excellent presentation, written, and oral communication skills.

Responsibilities

• Own the full end-to-end customer journey from deployment to renewal.
• Develop trusted advisor relationships with customer executives and decision makers.
• Engage customers through workshops and executive business reviews to demonstrate ROI.
• Drive product adoption and best practices to maximize value.
• Foster a community among Specright customers for sharing best practices.
• Identify opportunities and collaborate with sales to drive growth and retention.
• Assess customer requirements and adoption to optimize rollout and usage.
• Lead ongoing feature enablement and industry best practices dissemination.
• Mentor peer CSMs and guide the client services organization.
• Travel up to 30% for strategic on-site engagements with leadership.

Skills

Senior CSM

SaaS mgmt

Executive presents

Relationship mgmt

Travel 30%

Education

Bachelor's degree

Job description

Specright is hiring a Senior Customer Success Manager to drive adoption and value for strategic customers. You will negotiate with executives, articulate Specright's value, and coach teams on how to apply the product to achieve business goals.

You will own the customer journey post-implementation through renewal, collaborate with sales on expansion, and lead executive workshops to justify continued adoption. This role is remote and travel may be required.