Senior Customer Success Champion (Remote)

LineLeader; Austin (TX); A distancia; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO: 18 days

11 paid holidays

100% medical, dental & vision

401K program

Parental leave (6–12 weeks)

Continuing education support

Quarterly culture events

Descripción de la vacante

LineLeader is seeking a Senior Customer Success Advocate to drive adoption, retention, and expansion for a portfolio of strategic, mid-market customers. You will be the trusted advisor, translating complex product details into clear business value and collaborating with Product, Engineering, Sales, and Services to ensure customer success.

The role requires a data-driven mindset, strong communication, and the ability to manage renewals, health, and platform maintenance across multiple accounts.

Formación

• Minimum of 4 years in a Customer Success Manager or similar role.
• Experience with SaaS/Cloud solutions and technology.
• Analytical, data-driven problem solving.
• Ability to communicate, present, and influence at all organizational levels.
• Strong empathy and understanding of customer business use cases and value drivers.

Responsabilidades

• Lead post-sales activities for strategic, mid-market customers.
• Own all aspects of accounts from renewal to health and platform maintenance.
• Translate technical problems into customer value and solutions.
• Present to audiences at various levels within customer organizations.
• Establish long-term relationships by delivering ongoing value and advocating for customers.

Conocimientos

Customer Success

SaaS/Cloud

Data-driven

Communication

Relationship-building

Problem-solving

Multilingual (a plus)

Project management

Executive-level communication

Descripción del empleo

LineLeader is seeking a Senior Customer Success Advocate to drive adoption, retention, and expansion for a portfolio of strategic, mid-market customers. You will be the trusted advisor, translating complex product details into clear business value and collaborating with Product, Engineering, Sales, and Services to ensure customer success.

The role requires a data-driven mindset, strong communication, and the ability to manage renewals, health, and platform maintenance across multiple accounts.