Senior Customer Success Strategist - Remote

LineLeader; Springfield (IL); Remoto; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

18 days PTO

11 paid holidays

Health, dental, and vision insurance

401K program

Parental leave (6–12 weeks)

Education reimbursement

Quarterly culture events

Descrizione del lavoro

LineLeader is a fast-growing SaaS company seeking a Sr. Customer Success Advocate for a fully remote role available to the United States.

You will drive adoption, retention, and expansion by acting as a trusted advisor and voice of the customer, collaborating with Product, Engineering, Sales, and Professional Services to maximize ROI. The role emphasizes post-sales ownership, executive reviews, data-driven insight, and proactive risk management across strategic mid-market accounts, with a strong

Competenze

• Minimum of 4 years as a Customer Success Manager or comparable role.
• Experience understanding of SaaS/Cloud solutions and technology required.
• Analytical and curious mindset with a data-driven approach to problem-solving.
• Demonstrated ability to communicate, present, and influence effectively at all levels of an organization.
• Strong client empathy, a deep understanding of a customer's business use case, value drivers, and passion for solving complex business problems and articulating those needs to internal stakeholders.
• Strong communication and customer (webinar) interaction skills.
• Excellent written and oral communication skills in English. Bilingual/Multilingual a plus.
• Ability to multi-task and provide excellent follow-up in a fast paced, multiple account environment.
• Demonstrated ability to be proactive, globally collaborate, and take initiative to get things done.
• Fast learner, adept in understanding and articulating new technologies in the digital landscape.

Mansioni

• Lead post-sales activities on a portfolio of the most strategic, mid-market customers through strong relationship-building, product knowledge, planning, and execution.
• Own all aspects of an account, from renewal to health to platform maintenance
• Recognize, understand, and translate technical problems to find solutions for customers' value requirements.
• Speak and present to any audience within an organization.
• Retain long-term relationships through advocacy by providing value throughout the customer partnership - be a trusted advisor.
• Excellent time management skills with the ability to track numerous details and competing priorities.
• Prepare and present impactful and engaging Executive Business Reviews (XBR)
• Analyze data independently to discover insights that drive operational recommendations.
• Identify risks, KPIs, and opportunities for improvement and collaborate with internal teams to develop clear plans of action.
• Establish and oversee the customer's adoption, ensure training needs are met, and develop best practices to remove friction, reduce manual workflows and to continually drive the customer return on investment (ROI) and long-term-value (LTV)
• Proactively identify and mitigate account risk, prevent churn
• Create, plan and drive Customer Success Plans
• Ability to advise, recommend, and collaborate internally as the voice of the customer.

Conoscenze

Customer success management

SaaS/Cloud understanding

Data-driven problem solving

Effective communication

Stakeholder management

Cross-functional collaboration

Multilingual

Time management

Proactive mindset

Executive reviews (XBR) presentation

Descrizione del lavoro

LineLeader is a fast-growing SaaS company seeking a Sr. Customer Success Advocate for a fully remote role available to the United States.

You will drive adoption, retention, and expansion by acting as a trusted advisor and voice of the customer, collaborating with Product, Engineering, Sales, and Professional Services to maximize ROI. The role emphasizes post-sales ownership, executive reviews, data-driven insight, and proactive risk management across strategic mid-market accounts, with a strong