Senior Customer Success Leader, Public Sector & Impact

Findhelp; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

401k & equity grants

Free food and onsite gym at our Austin

Paid parental leave

Competitive PTO & 10 paid holidays

Medical, Dental, and Vision insurance

Dog-friendly office in Austin HQ

Telemedicine and counseling

Book Purchasing Program

Job summary

Findhelp in Austin, TX is seeking a Senior Customer Success Manager to lead the strategic health and growth of high-value customers. You will own the entire lifecycle—from seamless sales-to-service hand-offs and onboarding to delivering high-impact Quarterly Business Reviews for C-suite stakeholders.

You will collaborate with R&D and Product Support to resolve escalations, translate data into actionable strategies, and drive platform adoption in a fast-paced, mission-driven environment.

Qualifications

• 7+ years in Enterprise Customer Success, Account Management, or Strategic Consulting with a high-revenue portfolio.
• Public Sector Expertise and familiarity with government-related programs and procurement.
• Executive presence and experience delivering QBRs to C-suite stakeholders.
• Advanced data and AI proficiency with CS platforms and CRM tools.
• Lifecycle ownership from sales-to-service hand-off to implementation.
• Technical advocacy and ability to translate client feedback into product needs.
• Strategic problem solving in fast-paced, mission-driven environments.

Responsibilities

• Strategic Relationship Management for a portfolio of enterprise customers to ensure retention and revenue growth.
• Design and deliver high-impact Quarterly Business Reviews translating usage metrics into business value.
• Own end-to-end customer lifecycle, coordinating with Sales and Implementation teams.
• Drive product adoption by identifying new user groups and providing best-practice blueprints.
• Use data to monitor health, mitigate risks, and inform intervention strategies.
• Advocate for customers internally to influence the product roadmap and resolve escalations.
• Maintain proactive communication to minimize deployment hurdles and maximize adoption.

Skills

Enterprise CS

Account Management

Strategic Consulting

Executive storytelling

Public Sector Expertise

Data analytics

Tools

Vitally

HubSpot

Generative AI workflows

Job description

Findhelp in Austin, TX is seeking a Senior Customer Success Manager to lead the strategic health and growth of high-value customers. You will own the entire lifecycle—from seamless sales-to-service hand-offs and onboarding to delivering high-impact Quarterly Business Reviews for C-suite stakeholders.

You will collaborate with R&D and Product Support to resolve escalations, translate data into actionable strategies, and drive platform adoption in a fast-paced, mission-driven environment.