Senior Customer Success Leader for Growth & Renewals

Dormont Manufacturing Co; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% covered Medical/Dental/Vision for employee

Equity

401K

Generous PTO policy

Flexible workplace policy

Team offsites, social events & happy hours

Life Insurance

Health FSA

Commuter FSA (for hybrid employees)

Catered lunch and fully stocked kitchen

Paid Maternity/Paternity leave

Disability Insurance

Travel Assistance Program

24/7 Counseling Services offered to Employees

Job summary

Dormont Manufacturing Co is looking for a Senior Customer Success Manager to lead client relationships, ensuring their success and satisfaction. This role requires strong skills in managing client engagements, conducting business reviews, and negotiating renewals.

The ideal candidate has 8+ years in customer-facing roles, excellent analytical and presentation skills, and the ability to collaborate with various teams. A degree in a relevant field is preferred. Join us for a vibrant work environment that values innovation and diversity.

Qualifications

• 8+ years of customer-facing experience, including 5+ years of direct commercial responsibility.
• Strong presentation, problem-solving, and analytical skills.
• Experience working cross-functionally with other teams.

Responsibilities

• Manage a dynamic portfolio of clients to ensure their success.
• Conduct business reviews with clients to highlight realized value.
• Proactively engage with clients to secure renewals and negotiate contracts.

Skills

Customer-facing experience

Brand Measurement expertise

Presentation skills

Problem-solving skills

Analytical skills

Education

Degree in Business, Marketing, Social Sciences

Job description

Dormont Manufacturing Co is looking for a Senior Customer Success Manager to lead client relationships, ensuring their success and satisfaction. This role requires strong skills in managing client engagements, conducting business reviews, and negotiating renewals.

The ideal candidate has 8+ years in customer-facing roles, excellent analytical and presentation skills, and the ability to collaborate with various teams. A degree in a relevant field is preferred. Join us for a vibrant work environment that values innovation and diversity.