Customer Success Leader - Renewals & Growth

WinsAbove; Boston (MA); Hybrid; USD 108,000 - 144,000; Full time

Benefits offered by this job

Hybrid work model

RSU stock options

Employee stock purchase plan (ESPP)

Generous global benefits

Job summary

Datadog is seeking a Manager, Customer Success to hire and develop teams of Customer Success Managers. You will drive renewals and expansions, coach teams, and serve as a trusted advisor to ensure exceptional customer outcomes.

The role supports a hybrid work model to fit personal and team needs. The position requires 6+ years in Customer Success or Account Management, with 3+ years leading a CSM team and fluency in Spanish.

Qualifications

• 6+ years of experience in Customer Success or Account Management.
• 3+ years of leading a high-performing team of CSMs.
• Fluent in Spanish.

Responsibilities

• Drive and influence the full renewal and expansion sales cycle
• Serve as an advisor and role model for exemplary customer service
• Balance autonomy with effective communication upwards
• Act as a regional/segment owner and escalation point for relevant matters
• Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth
• Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges
• Focus on talent attraction, retention, and development to create high-performance teams

Skills

Customer Success

Account Management

Team Leadership

Contract Negotiation

SaaS

Spanish

Job description

Datadog is seeking a Manager, Customer Success to hire and develop teams of Customer Success Managers. You will drive renewals and expansions, coach teams, and serve as a trusted advisor to ensure exceptional customer outcomes.

The role supports a hybrid work model to fit personal and team needs. The position requires 6+ years in Customer Success or Account Management, with 3+ years leading a CSM team and fluency in Spanish.