Senior Customer Success Leader — AI & Workflow Transformation

Box; Chicago (IL); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Box is seeking a Senior Customer Success Manager - Central to own post-sales relationships with enterprise customers, drive measurable business outcomes, and map critical workflows with AI-powered solutions. You will partner with executives and cross-functional teams to ensure adoption, value realization, and expansion within accounts.

The role emphasizes transforming customer workflows with AI, influencing product direction, and delivering high-impact, cohesive solutions across Sales, Product,

Qualifications

• 4+ years experience in Customer Success, Account Management, Solutions Consulting, or related role.
• Experience with enterprise customers and engaging with senior stakeholders and executives.
• Ability to translate customer needs into practical solutions and business outcomes.
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively.

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise customers, focusing on measurable business outcomes.
• Map and redesign critical customer workflows.
• Identify and activate AI-powered use cases within workflows.
• Translate goals into a value hypothesis, success metrics and practical AI solutions.
• Lead change management to drive adoption of new workflows and behaviors.

Skills

4+ years experience

Enterprise relationships

Communication & storytelling

AI platforms & tools

Change management

Tools

AI platforms & tools

Job description

Box is seeking a Senior Customer Success Manager - Central to own post-sales relationships with enterprise customers, drive measurable business outcomes, and map critical workflows with AI-powered solutions. You will partner with executives and cross-functional teams to ensure adoption, value realization, and expansion within accounts.

The role emphasizes transforming customer workflows with AI, influencing product direction, and delivering high-impact, cohesive solutions across Sales, Product,