Mid-Market Customer Success Manager — AI-Driven Growth & Onsite

Box; Austin (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Box is hiring a Customer Success Manager to own a Mid-Market portfolio in the West region. You will drive adoption, renewals, and growth while partnering with customers to deliver measurable outcomes. The role requires strong relationship skills, executive-level demos, and a hunger to leverage AI to improve workflows.

You will operate in a hybrid environment, based in San Francisco with 3 days in-office per week, and occasional regional travel to support high-impact onsite moments.

Qualifications

• 2+ years of customer success, account management, or related client-facing experience managing a book of business.
• Proven ownership and proactive problem-solving that led to measurable customer outcomes.
• Strong relationship management and communication skills; comfortable leading demos and executive conversations.
• Operationally rigorous with experience navigating business systems for forecasting and health tracking.
• Hybrid: Based in San Francisco with 3 days/week in-office; travel within the region as needed.

Responsibilities

• Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
• Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
• Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.
• Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
• Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.
• Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory.
• Surface insights from your portfolio to influence territory planning and process improvements.
• Champion a growth mindset and experiment with AI-enabled workflows to scale customer success.

Skills

Customer success

Account management

Relationship management

Demos & executive conversations

Forecasting & health tracking

Job description

Box is hiring a Customer Success Manager to own a Mid-Market portfolio in the West region. You will drive adoption, renewals, and growth while partnering with customers to deliver measurable outcomes. The role requires strong relationship skills, executive-level demos, and a hunger to leverage AI to improve workflows.

You will operate in a hybrid environment, based in San Francisco with 3 days in-office per week, and occasional regional travel to support high-impact onsite moments.