Customer Success Manager - Mid-Market, AI-Driven Growth

Box; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Box is seeking a Customer Success Manager to own a Mid-Market book, drive adoption, renewals, and growth. You will lead value-focused demos, collaborate cross-functionally, and translate insights into actions that boost retention and expansion.

You will manage a curated portfolio, forecast health, and help customers realize maximum value from Box’s platform. The role requires a growth mindset, strong relationships, and willingness to travel within the region.

Qualifications

• 2+ years in customer success, account management, or client-facing roles.
• Proven ownership and proactive problem-solving leading to outcomes.
• Strong relationship and communication skills; comfortable leading demos.

Responsibilities

• Own a book of Mid-Market accounts and drive adoption, renewal, and growth.
• Lead discovery, value reviews, and product demos aligned to business goals.
• Forecast renewals, monitor health, and prioritize actions across systems.
• Build account plans, identify risks and opportunities, and execute proactive playbooks.

Skills

Customer success

Account management

SaaS

Executive demos

Relationship building

Forecasting health

Job description

Box is seeking a Customer Success Manager to own a Mid-Market book, drive adoption, renewals, and growth. You will lead value-focused demos, collaborate cross-functionally, and translate insights into actions that boost retention and expansion.

You will manage a curated portfolio, forecast health, and help customers realize maximum value from Box’s platform. The role requires a growth mindset, strong relationships, and willingness to travel within the region.