Enterprise Customer Success & Transformation Lead

Box; New York (NY); Hybrid; USD 111.000 - 160.000; Vollzeit

Zusammenfassung

Box is seeking an experienced Customer Success leader to own post-sales relationships with enterprise customers, driving measurable outcomes and long-term value realization. You will partner with clients to redesign critical workflows and identify AI-powered use cases that translate goals into clear value hypotheses and metrics.

You will lead change management to ensure adoption, collaborate with Sales, Product, Engineering and Professional Services to expand Box's footprint, and serve as the

Qualifikationen

• 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role managing a book of business.
• Experience working with enterprise customers and engaging with senior stakeholders and executives.
• Demonstrated ability to translate customer needs into practical solutions and business outcomes.
• Comfort navigating both technical and business conversations, including integrations, systems, and data flows at a high level.
• Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without writing production code.
• Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively.
• Proactive, self-directed, team player who brings fresh ideas for user adoption, churn mitigation and expansion.

Aufgaben

• Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
• Partner with customers to map and redesign critical workflows
• Identify and activate AI-powered use cases within these workflows
• Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
• Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
• Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
• Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
• Partner cross-functionally with Sales, Product, Engineering and Professional Services to expand Box's footprint within the customer, influence product direction and deliver cohesive, high-impact solutions
• Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team

Kenntnisse

Growth mindset

Enterprise experience

Executive stakeholder engagement

Translate needs to solutions

Technical and business conversations

AI platforms knowledge

Communication & storytelling

Proactive, self-directed

Jobbeschreibung

Box is seeking an experienced Customer Success leader to own post-sales relationships with enterprise customers, driving measurable outcomes and long-term value realization. You will partner with clients to redesign critical workflows and identify AI-powered use cases that translate goals into clear value hypotheses and metrics.

You will lead change management to ensure adoption, collaborate with Sales, Product, Engineering and Professional Services to expand Box's footprint, and serve as the