Enterprise Success Leader: AI Transformation

Box; Redwood City (CA); On-site; USD 87,000 - 133,000; Full time

Benefits offered by this job

Equity

Job summary

Box in Redwood City, CA is seeking a Customer Success professional to own post-sales relationships with enterprise clients and drive measurable business outcomes. You will map critical workflows, activate AI-powered use cases, and translate goals into practical solutions.

Collaboration with Sales, Product and Engineering is key to expanding Box’s footprint and delivering high-impact outcomes. The role emphasizes executive alignment, change management, and proactive risk and opportunity

Qualifications

• 2+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role.
• Experience with enterprise customers and engaging with senior stakeholders and executives.
• Ability to translate customer needs into practical solutions and business outcomes.
• Comfort discussing integrations and data flows at a high level and fluent storytelling.

Responsibilities

• Own the post-sales relationship for a portfolio of enterprise customers and drive measurable outcomes.
• Partner with customers to map and redesign critical workflows.
• Identify and activate AI-powered use cases within workflows.
• Translate goals into value hypotheses, success metrics, and practical AI solutions.
• Lead change management to drive adoption of new workflows and behaviors.
• Conduct adoption reviews focused on ROI and future opportunities.
• Identify risks and opportunities within accounts using qualitative and data insights.
• Collaborate with Sales, Product, Engineering and Professional Services to expand the footprint and influence product direction.
• Serve as the voice of the customer, sharing insights on workflows and AI opportunities.

Skills

Customer Success

Account Management

Solutions Consulting

Executive Engagement

AI Familiarity

Communication

Problem Solving

Job description

Box in Redwood City, CA is seeking a Customer Success professional to own post-sales relationships with enterprise clients and drive measurable business outcomes. You will map critical workflows, activate AI-powered use cases, and translate goals into practical solutions.

Collaboration with Sales, Product and Engineering is key to expanding Box’s footprint and delivering high-impact outcomes. The role emphasizes executive alignment, change management, and proactive risk and opportunity