Senior Customer Success Manager - Growth & Renewals Leader

DataGrail, Inc.; San Francisco (CA); Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health benefits

Equity

Flexible working environment

Job summary

DataGrail is seeking a Senior Manager, Customer Success in San Francisco to lead and develop a team of Customer Success Managers, driving high performance in renewals and deeper customer engagement.

The ideal candidate has SaaS experience, strong coaching instincts, and the ability to balance customer outcomes with scalable processes, while partnering with product and sales to ensure long-term value and growth.

Qualifications

• Experience in a SaaS environment.
• Strong coaching instincts.
• Lead and develop a team of Customer Success Managers.

Responsibilities

• Lead and develop a team of Customer Success Managers.
• Coach customers and CSMs to improve renewals and adoption.
• Drive high renewal rates and customer growth through coaching and process improvements.

Skills

SaaS experience

Coaching

Team leadership

Job description

DataGrail is seeking a Senior Manager, Customer Success in San Francisco to lead and develop a team of Customer Success Managers, driving high performance in renewals and deeper customer engagement.

The ideal candidate has SaaS experience, strong coaching instincts, and the ability to balance customer outcomes with scalable processes, while partnering with product and sales to ensure long-term value and growth.