Remote Customer Service Manager - Growth & Retention Leader

Public Affairs Institute; Elizabeth (NJ); On-site; USD 106,000 - 175,000; Full time

Benefits offered by this job

Mentorship

Flexible schedule

Benefits

Job summary

Public Affairs Institute in Elizabeth, NJ is seeking a Customer Service Manager who can move metrics, not just manage them. This role blends hands-on ownership of sales and marketing work with a growth-minded partnership.

You will script webinars, collaborate with product teams to position offerings, and lead remote prospecting through calls, emails and social selling while mentoring a Customer Service team.

Qualifications

• 8+ years in a Customer Service/Manager role with retention focus.
• Strong written and verbal communication under scrutiny.
• Experience with remote schedules and team norms.

Responsibilities

• Script the webinar that fills the sales marketing top of funnel.
• Collaborate with product teams to position offerings in Elizabeth region.
• Prospect via cold calls, emails, and social selling to fill pipeline.
• Brief the Customer Service Manager team on market insights.
• Own social media calendars and community engagement.
• Win back previously lost accounts.

Skills

Webinar scripting

Cross-functional collaboration

Cold outreach

Social media ownership

Remote team guidance

Job description

Public Affairs Institute in Elizabeth, NJ is seeking a Customer Service Manager who can move metrics, not just manage them. This role blends hands-on ownership of sales and marketing work with a growth-minded partnership.

You will script webinars, collaborate with product teams to position offerings, and lead remote prospecting through calls, emails and social selling while mentoring a Customer Service team.