Senior Customer Service Representative Public Affairs Institute Murrieta, CA

Filrsafekeep; Murrieta (CA); Sur place; USD 102 000 - 147 000; Plein temps

Avantages offerts par ce poste

Premium healthcare

Home-office allowance

Résumé du poste

Public Affairs Institute in Murrieta, CA is seeking a Senior Customer Service Representative who thrives on results. You will own renewals timelines, manage handoff documentation between Creativity and CRM, and guide event sponsorships and lead-capture programs across California.

You will coach teammates on value selling instead of discounting, read intent data to prioritize hot leads, and keep forecasts honest by maintaining a clean CRM.

Qualifications

• Experience managing renewals and customer success.
• Familiarity with Help Scout or similar CRM tools.
• Strong listening and communication skills.

Responsabilités

• Own renewal timeline in Murrieta, CA.
• Own the handoff doc between Creativity and CRM.
• Manage event sponsorships and lead-capture programs in CA.
• Coach team on value selling over discounting.
• Read intent data and route hot leads first.
• Maintain CRM accuracy for reliable forecasts.
• Identify and pursue new business opportunities throughout CA.
• Qualify inbound leads and route them through the funnel efficiently.

Connaissances

Customer service

CRM software

Lead qualification

Communication

Outils

Help Scout

CRM system

Description du poste

Public Affairs Institute needs a results-driven Senior Customer Service Representative to expand our market share and outpace the competition in Murrieta, CA. The senior role rewards what you've built — 6 years of Creativity — with $102,000 - $147,000 and a voice in Public Affairs Institute strategy.

Key Responsibilities

• Keep Murrieta renewals from slipping by owning the timeline
• Own the handoff doc that keeps nothing falling between Creativity and CRM
• Manage event sponsorships and lead-capture programs across Murrieta, CA
• Coach the Senior Customer Service Representative team off discounting and onto value selling
• Read intent data and route the Murrieta hot leads first
• Keep the CRM honest so forecasts at Public Affairs Institute mean something
• Identify and pursue new business opportunities throughout CA
• Qualify inbound leads and route them through the sales funnel efficiently

What You'll Bring

• Working familiarity with freelance schedules and team norms at Public Affairs Institute
• A CA work history, or strong reasons you'll thrive here anyway
• The kind of listening that makes the other person feel heard
• Comfort with the freelance cadence of a Murrieta-based operation

Public Affairs Institute is a community-minded engineering shop in Murrieta, CA where Customer Retention and Help Scout are treated as the same discipline. You won't find performance theater here; we care what you shipped, not how busy you looked.

Your package includes $102,000 - $147,000, premium healthcare, and a generous home-office allowance for our distributed team.

We touched the timestamp today; the Senior Customer Service Representative hunt continues in earnest.