Senior Customer Success Manager

Flexera; Itasca (IL); Remote; USD 110.000 - 150.000; Vollzeit

Zusammenfassung

Revenera is seeking a Senior Customer Success Manager to drive adoption, value realization, and long-term success across strategic accounts. You will collaborate with Sales, Product Management, Professional Services, Support, sponsors, and Engineering to ensure customers achieve desired business outcomes throughout the lifecycle.

This highly visible role emphasizes executive engagement, risk mitigation, and expansion opportunities, translating complex customer needs into measurable business

Qualifikationen

• Bachelor's degree in a technology or business-related field is preferred.
• 5+ years of experience in technology, consulting, or enterprise account management within a software or technology company.
• Proven track record of driving revenue growth and customer retention in SaaS/tech environments.
• Proficiency with CRM and customer success tools such as Salesforce and Gainsight.
• Strong business acumen with ability to connect solutions to measurable outcomes.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical skills with ability to communicate insights to technical and executive audiences.
• Ability to navigate complex enterprise environments with multiple stakeholders.

Aufgaben

• Own a portfolio of strategic enterprise customers, driving business outcomes and long-term value realization.
• Develop and execute Customer Success Plans aligned with objectives, adoption strategies, and success metrics.
• Lead executive engagement through business reviews showing value, tracking progress, risks, and future growth opportunities.
• Drive adoption and utilization of Revenera solutions to strengthen retention and expansion opportunities.
• Identify and advance growth opportunities by aligning Revenera capabilities with evolving customer priorities.
• Implement proactive risk mitigation strategies to improve customer health and reduce churn.
• Build customer advocacy by increasing satisfaction, referenceability, and executive sponsorship.
• Partner cross-functionally with Sales, Renewals, Professional Services, Product Management, Support, and Engineering.
• Influence account strategies by delivering data-driven insights and aligning resources to priorities.
• Translate complex customer use cases into clear business value for executives.
• Act as the voice of the customer to influence product direction and continuous improvement initiatives.

Kenntnisse

Strategic account management

Executive communication

Cross-functional collaboration

Risk mitigation

Data-driven insights

Ausbildung

Bachelor's degree in a technology or business-related field

Tools

Salesforce

Gainsight

Jobbeschreibung

Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera's leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience-for embedded, on premises, cloud, and SaaS products.

Location: Remote (North America, PT/MT time zones preferred)

About Revenera

Revenera helps software and technology companies monetize, manage, and protect their software across subscription, SaaS, usage-based, perpetual, and hybrid business models. Our solutions help organizations optimize software licensing, entitlement management, software delivery, and usage analytics while accelerating digital transformation and recurring revenue growth.

Role Overview

The Senior Customer Success Manager directly influences customer retention, growth, and long-term success by driving adoption, value realization, risk mitigation, and strategic account expansion.

You will work closely with Sales, Product Management, Professional Services, Support, Executive Sponsors, and Engineering to ensure customers achieve their desired business outcomes throughout the customer lifecycle.

This is a highly visible role with the opportunity to influence customer strategy, revenue growth, customer advocacy, and product adoption across a portfolio of strategic enterprise accounts.

Key Responsibilities

• Own a portfolio of strategic enterprise customers, responsible for driving business outcomes and long-term value realization.
• Develop and execute Customer Success Plans that align customer objectives with measurable business outcomes, adoption strategies, and success metrics.
• Lead executive engagement through business reviews that demonstrate value, track progress, highlight risks, and identify future growth opportunities.
• Drive adoption and utilization of Revenera solutions to strengthen retention, improve customer outcomes, and accelerate expansion opportunities.
• Identify and advance growth opportunities by aligning Revenera capabilities to evolving customer business priorities and objectives.
• Implement proactive risk mitigation strategies that improve customer health, reduce churn risk, and protect recurring revenue.
• Build customer advocacy by increasing customer satisfaction, referenceability, and executive sponsorship.
• Partner cross-functionally with Sales, Renewals, Professional Services, Product Management, Support, and Engineering to ensure seamless customer lifecycle execution.
• Influence account strategies by delivering data-driven customer insights and aligning resources to customer priorities.
• Translate complex customer use cases, technical requirements, and software monetization challenges into clear business value for executive stakeholders.
• Act as the voice of the customer to influence product direction, customer programs, and continuous improvement initiatives.

Required Qualifications

• Bachelor's degree in a technology or business-related field, preferred.
• 5+ years of experience in technology, consulting, or enterprise account management roles within a software or technology company.
• Proven track record of driving revenue growth and customer retention within a SaaS, software, or technology environment.
• Proficiency with CRM and customer success tools such as Salesforce and Gainsight.
• Strong business acumen with the ability to understand customer strategies, identify opportunities, manage risk, and connect solutions to measurable business outcomes.
• Exceptional communication, presentation, stakeholder management, and strategic thinking skills.
• Strong analytical skills with the ability to communicate insights and recommendations to both technical and executive audiences.
• Ability to navigate complex enterprise environments involving multiple stakeholders, business priorities, operational processes, and technical requirements.
• Proven ability to translate complex customer use cases and business challenges into actionable success strategies that deliver measurable value.

What Makes You Successful

• You think strategically and focus on outcomes, not activities.
• You thrive in complex customer environments and can confidently engage both technical teams and executive decisionmakers.
• You use strong business judgment to uncover opportunities, navigate challenges, and guide customers toward successful outcomes.
• You can simplify complex concepts and communicate value clearly to diverse audiences.
• You proactively identify risks and opportunities before they impact customer success.
• You influence cross-functional teams effectively and drive alignment around customer priorities.
• You leverage AI and modern productivity tools to streamline research, uncover insights, and work more effectively.
• You are passionate about helping customers achieve measurable business results and long-term value.

Why Join Revenera?

At Revenera, you'll work with some of the world's leading software and technology companies as they transform how they monetize software, adopt subscription and SaaS business models, leverage usage intelligence, and pursue new opportunities in AI-driven and consumption-based revenue strategies.

You will play a direct role in helping customers achieve their business objectives while influencing retention, growth, and long-term success for both our customers and Revenera #LI-REMOTE

#LI-MJ2

#LI-CustomerSuccess

Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by [e-mail].